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Frequent Asked Questions
We've tried hard to provide all of the answers you would need. If after you've looked through our Frequest Asked Questions page and still cannot find your answer, contact us directly and we'll do our best to help you along.
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General
Installation
Configuration
Web Statistics
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How do I create a free account?
Creating a free account is easy. Simply fill out our new account form, accept our terms of service, and install our tracking code onto your website. It's that simple.
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Is your free account, really free?
Yes, it is! Our free service account is offered with no strings attached.
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Do you offer paid service accounts?
Yes, we do. Our paid service accounts include all of our free services plus more:
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Free Account |
$7.99 USD
/Month |
$14.99 USD
/Month |
$24.99 USD
/Month |
| Page Views/Month |
150,000 |
1,000,000 |
2,500,000 |
5,000,000 |
| Log Size |
200 |
2,500 * |
10,000 * |
25,000 * |
| Max. Projects |
5 |
10 |
20 |
30 |
Summary Stats
Yearly
Monthly
Daily
Hourly |
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes |
Email Reports
Monthly
Weekly
Daily |
-
-
- |
Yes
Yes
Yes |
Yes
Yes
Yes |
Yes
Yes
Yes |
Reports
Recent Page Views
Popular Pages
Entry Pages
Exit Pages
Recent Visitors
Visitor Paths
Visit Lengths
Return Visits
Recent Referrals
Referrals
Search Engines
SE Keywords
Keyword Cloud
Geographic
Browsers
Platforms
Screens
IP Lookup
Who's On |
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
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Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes |
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes |
| SSL/HTTPS Support |
- |
Yes |
Yes |
Yes |
| No Adverts |
- |
Yes |
Yes |
Yes |
* Plus you get an extra 200 logs per project
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When I upgrade to a paid service account, will I be charged on a monthly basis?
Yes. We will charge you on a monthly basis. However, you may cancel your monthly subscription at any time. To do this, just send us a message.
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Is there a limit on the websites and/or web pages that I can track?
Our free service account offers 5 free projects with up to 150,000 page views per month. If you expect to exceed these limits, please upgrade to our paid service accounts.
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How do I close my account?
To close your account, sign into your control panel and click on the 'My Profile' link, then 'Close My Account'. After your account has been closed, please be sure to remove all of our tracking code from your web pages.
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What is your log size?
We offer summary statistics for all of your website activities; however, for the most detailed analysis we perform this on your most recent page loads only. Our free service account offers a log size of 200 page loads. For larger log sizes, please consider our paid service accounts.
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I need more help. How do I contact you?
If after you've exhausted our faq and still need more help, drop us a message through our contact us form.
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Where do I get the tracking code?
1. Go to your 'Control Panel'
2. Click on the 'Edit Project Settings' link next to your project
3. Click the 'Install Tracking Code' link near the top of the page
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How do I install the tracking code?
After you've created an account with us, we provide you with a small snippet of JavaScript code. We require that you install this snippet/tracking code onto every web page that you wish to track. Installing the tracking code is as simple as copying and pasting it into your web page.
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Can I modify the tracking code?
In order to maintain the integrity of our tracking code, we do ask that you do not modify and/or change the tracking code that we provide you. If we detect that the tracking code has been modified in any way, we reserve the rights to terminate your account.
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Do I have to install the tracking code on all of my website pages?
You may install the tracking code on as many web pages as you like. However, only pages with the tracking code installed will be tracked.
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Do you offer a graphical web counter that I can display on my web pages?
Yes, we offer many graphical web counters that you can use. Simply sign into your control panel and click on the 'Edit Project Settings' link next to your project, then 'Change Style'.
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Can I reset my web statistics?
Yes, simply sign into your control panel and click on the 'Edit Project Settings' link next to your project, then 'Reset Project Statistics'.
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Can I add new projects to my account?
1. Go to your 'Control Panel'
2. Click the Add A New Project link
3. Enter your project information and click submit when you're done
4. Install the tracking code into your web pages
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How do I block my visits from being counted?
1. Go to your 'Control Panel'
2. Click on the 'Edit Project Settings' link next to your project
3. Enter your IP address to the blocked IP list and click submit when you're done
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How do I view my detailed web statistics?
After you've created your account and installed our tracking code, you may view your detailed web statistics by signing into your Control Panel.
1. Go to your 'Control Panel'
2. Click on "View Reports" or your project name
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